CB&S Bank
  • Operations
  • Russellville, AL, USA
  • Depends on experience
  • Salary
  • Full Time


Responsible for planning, organizing and supervising the activities of the Digital & Data Support Services Department to ensure efficient and quality support to all areas of the bank.  Provide support, training and guidance to staff. Position requires a good working knowledge of the bank's internal policies and procedures.



  • Provide leadership and oversight for the data processing and data analytics areas of the bank.
  • Establish data dashboards using SQL server data warehouse.
  • Implement predictive analytics on customer trends through data warehouse.
  • Oversee special projects to manage and maintain data quality.
  • Develop an information-sharing process for the bank, and ensure it supports bank strategic goals.
  • Function as a point person operationally for all digital banking products.
  • Provide back office support that includes, but not limited to, commercial client monitoring and other needs to support treasury customers.
  • Ensure that checklists include all tasks required for proper controls and provide sufficient audit trails for work assigned.
  • Ensure that all checklists are completed in a timely manner, adjusting for month end, quarter end, and year end as appropriate.
  • Schedule staff to cover tasks required to maintain the availability of information to bank staff and customers from the core system.
  • Develop and maintain procedures to monitor transactions for all electronic payment systems.
  • Ensure staff follows all regulatory standards was well as internal procedures when completing tasks.
  • Implement processes to utilize new technology in the bank's payments processing systems.
  • Monitor and coordinate department workflow.  Analyze and review workflow for process improvements.







  • Ensure quality customer service to retail employees and other bank employees.
  • Recommends the selection of new employees, salary increases, promotion and departmental transfers. Responsible for conducting effective annual performance evaluations while providing general direction to those reporting to this position.
  • Responsible for the accurate reporting of time worked and recording paid leave for all personnel within authority. Also responsible for scheduling and tracking time and attendance for all departmental personnel.
  • Address compliance of policy and accounting issues with employees and managers.
  • Organizes, directs, and motivates staff to accomplish the goals and objectives set forth by the Support Director and all other duties as assigned.
  • Maintain accurate departmental records.
  • Provide weekly reports to Support Director on projects, achievements and issues in the department.
  • Assist other departments as needed.
  • Knowledgeable of bank products, trancodes, and class codes and their usage for all applications.



  • High school graduate or equivalent. 
  • Minimum of five years of operational experience or other related banking experience. 
  • One to two years' supervisory experience or equivalent
  • Demonstrates proficiency and commitment to excellence in performance of duties.  
  • Ability to perform complex tasks. 
  • Excellent organizational skills and communication skills, both verbal and written. 
  • Effective communicator and excellent customer service skills are required.
  • Ability to prioritize is a necessity.
  • Demonstrated ability to interact with customers and employees and listen effectively.
  • Ability to work on multiple assignments concurrently.
  • Must be able to work under pressure with deadlines.
  • Motivator, problem solver and good listener.
  • Multi-tasking individual who coordinates workflow in a fast paced production environment.


  • Perform all areas of responsibilities so they are completed in a timely, accurate, and thorough manner.  
  • Acceptable attendance and reporting to work in a timely manner. 
  • Maintain positive work-environment with co-workers, vendors, and customers. Requires ability to work well with others. 
  • Must be alert in all job functions.
  • Conduct customer relations in a manner that will enhance the overall marketing effort of the bank. 
  • Must be courteous and respectful of all customers and employees.  When greeting someone, we will stand, offer our hand, and call them by name.  We will treat co-workers, peers, and vendors with the same degree of respect and consideration we give our customers and expect for ourselves.
  • All employees are expected to conduct themselves in a professional matter, which is conductive to the effective operation of the Bank. 
  • Must follow all company policies and procedures and have the ability to implement said policies and procedures throughout departmental personnel.
  • Ability to maintain matters of a highly confidential nature.
  • Honesty must be an essential ingredient in all matters.
  • Attempt to return all phone calls the same day as they are received.



  • Risk involved is both to the bank and to the customer in the mishandling of information that could result in loss of funds. 
  • Monetary loss due to missed deadlines and incorrect processing of accounts. 
  • Losses resulting from legal and compliance issues. 




  • Reviews completed by internal and external auditors, supervisor and federal examiners.





CB&S Bank
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