CB&S Bank
  • Murfreesboro
  • Murfreesboro, TN, USA
  • Depends on experience
  • Hourly
  • Full Time

GENERAL FUNCTION OF BRANCH UTILITY SPECIALIST

Performs primarily in teller role, but has secondary responsibilities in new accounts.   Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, and processing loan payments.  Promote and advise on the bank's products and services.

BRANCH UTILITY SPECIALIST DUTIES AND RESPONSIBILITIES

  • Provide quality customer service through courteous and accurate handling of transactions. 
  • Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks.
  • Identify customers, validate and cash checks, accept cash and checks for deposit, and check accuracy of deposit slips.
  • Accurately balance assigned cash drawer.
  • Ensure compliance with all internal controls and policies and procedures
  • Answer inquiries regarding checking and savings accounts and other bank related products; attempt to resolve issues and problems with customer's accounts
  • Develops knowledge of bank products through independent study of Product Knowledge Manual and general banking knowledge through Professional Development or CFT courses. 
  • Completes all required monthly and quarterly training.
  • Accurately process and/or report the following as outlined in established branch procedures:
    • Garnishments, tax levies, subpoenas, etc.
    • Counterfeit Currency Report.
    • Mail (USPS, UPS, interoffice, mail deposits, hold mail, etc.)
    • Night deposit logs.
    • Balancing and reporting of the negotiable instrument log.
  • Provides a complete range of customer services at the financial institution, including opening new accounts, explaining available financial institution products and services, and gathering customer information to process new and existing accounts.
  • Receives deposits and ensures that all accounts are properly processed.
  • Establishes retirement accounts, and makes arrangements for direct deposits.
  • Completes arrangements and documents for special services such as exchanges of foreign currency.
  • Carries out the financial institution's client retention strategies.
  • Proactively prospects for new business.
  • Actively refers loans, outside lines of business, and other bank services to appropriate financial institution specialists.
  • Opens and closes office by following established security procedures.
  • Represents the financial institution in community affairs and civic organizations.
  • Performs any other duties assigned by the supervisor.                                              

JOB QUALIFICATIONS OF BRANCH UTILITY SPECIALIST

  • High school graduate or equivalent.
  • One year of teller experience or relevant work experience including clerical, administrative, cash handling, or customer service experience required.
  • Ability to interact with customers in a professional and friendly manner.
CB&S Bank
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